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Gedbex Wash · Support
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Punch-card FAQ
Common fixesHow do I show my pass at check-in?
Open the app, tap Pass, and hold the screen up at the counter. Turn your brightness up if the code is hard to read. Then tap Log wash to add it to your tally.
I got a new phone and my pass is gone.
Sign in to the same App Store or Google Play account you bought it with, then go to Settings → Restore purchases. The pass comes back; the usage tally only returns if your phone backup included the app.
The counter wouldn't accept my pass.
Check the pass hasn't expired and that the site is listed under your plan. Operators set their own site rules. If it still fails, send a ticket with the site name and time and we'll look into it.
My usage count is wrong.
The tally is a counter you keep on your phone. Tap a logged wash to edit or remove it, or use Clear usage history in Settings to start fresh.
How do I cancel or get a refund?
Subscriptions are managed in your App Store or Google Play subscriptions page, not in the app. Refunds follow the store's policy; we can help point you to the right screen.
Do you have an account for me to log into?
No. There are no accounts and no server copy of your data. Everything lives on your phone. See the Privacy Policy.
A plan or location is out of date.
Tell us which one via the form. Corrections ship in the next app update.